Later Living Assistant

At MSV Housing we’re committed to making sure our customers have safe, supportive homes and access to high-quality services that enable them to live independently, and our Later Living Assistants are key to making this happen.

We are looking to recruit an enthusiastic individual with fantastic administration, communication and customer service skills to join our established team. Reporting to our Later Living Team Leader, our Later Living Assistants support the delivery of an efficient, customer-focused later living service by providing high-quality administrative support, responding to customer enquiries, and assisting with rent administration, tenancy allocations, invoicing, and regulatory requirements.

In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.

About the Role 

• Provide high-quality administrative support to the Later Living team, ensuring efficient service delivery and excellent customer service.
• Support the rent service by assisting with Universal Credit verification, Direct Debits, refunds, customer enquiries, and tenancy-related administration.
• Assist with tenancy and void management processes, including preparing tenancy documentation, maintaining accurate records, and supporting empty homes administration.
• Raise purchase orders, process goods receipts, maintain regulatory and customer data, and ensure information is accurate across all systems.
• Support colleagues with onboarding, customer complaints, scheme visits, and reception cover, working collaboratively to achieve service objectives and improve customer outcomes.

What we are looking for:

• A good standard of education, including NVQ Level 2 in Administration or 5 GCSEs (or equivalent) including Maths and English at Grade C/4 or above.
• Proven administrative experience, with the ability to produce accurate work and manage competing priorities effectively.
• Experience of delivering excellent customer service, including handling telephone enquiries and resolving issues at the first point of contact.
• Strong communication and interpersonal skills, with the ability to work professionally and empathetically with a wide range of customers and stakeholders.
• Experience of working collaboratively within a busy team environment and contributing positively to shared objectives.
• Good IT skills, including proficiency in Microsoft Office and the ability to maintain accurate records and data.
• Ability to work independently, prioritise workloads, and meet deadlines with minimal supervision.
• A proactive, flexible and customer-focused approach, with a commitment to learning, continuous improvement, and delivering high-quality outcomes.

We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based in a supported housing project for vulnerable adults, an enhanced criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy’s candidate pack.  

We offer a range of great benefits including:  

• Flexibility on where you work with home working kit provided  

• 33 days holiday per year plus bank holidays, and a holiday a buy scheme.   

• Company pension scheme with up to 10% matched contributions  

• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.  

• Enhanced sick pay with up to 3 months full pay and 3 months half pay  

• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives   

• Life assurance subject to being a member of our company pension scheme.  

• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career  

• Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.  

MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.  

MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. 

For more information about the role please visit our careers page where you will find a candidate pack and apply for the role.  https://www.msvhousing.co.uk/careers/job-vacancies/   

If you wish to discuss the roles informally, please contact Steven Campbell, Later Living Lead - stephen.campbell@msvhousing.co.uk

Interview dates are to be confirmed, interviews will be carried out  throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.   

We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.

If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.