Neighbourhood Team Leader – Income

At MSV Housing we’re committed to making sure our customers have good quality, safe homes and our Electricians are key to making this happen. We are looking to recruit an experienced Electrician to join our established team.

Reporting to the Assistant Manager – Electrical, our Electricians provide a technical  and customer‑focused service, carrying out the maintenance, repair, installation and inspection of electrical equipment across the Group’s properties and partner equipment. In addition, we are looking for candidates who have a passion for advocating on behalf of people and communities.

What do our Electricians do;  

• Deliver a high‑quality, customer‑focused electrical service, carrying out maintenance, repairs, installations, inspections, testing and certification across domestic and commercial properties in line with legislation and NICEIC standards. 

• Liaise effectively with tenants, customers, colleagues, managers and contractors to plan work, manage access, prioritise workloads and achieve excellent turnaround times and customer satisfaction. 

• Diagnose and rectify electrical faults, maintain associated systems (including fire alarms, security systems, emergency lighting, PV panels and heating support), and recommend improvements to the asset stock. 

• Maintain accurate records, reports, schedules and compliance documentation, ensuring work is completed safely, efficiently and provides value for money. 

• Work safely and professionally at all times, using correct equipment, PPE and risk assessments, supporting apprentices where required, taking part in out‑of‑hours cover, and representing the Group positively. 

What we are looking for;  

• Recognised electrical qualifications, including City & Guilds NVQ Level 3 (or equivalent) and be fully conversant with the latest IEE Wiring Regulations (18th Edition), with a good understanding of Part P Building Regulations.

• Proven experience working as an Electrician across domestic and/or commercial properties, with the ability to work both independently and as part of a team.

• Strong technical competence in diagnosing faults, carrying out electrical repairs, installations, inspections, testing and certification, including minor works and electrical condition reports.

• Excellent customer focus and communication skills, with the ability to build positive working relationships with tenants, colleagues, contractors and external partners.

• Sound knowledge of health and safety legislation and safe working practices, including working at height and in varied environments.

• Effective planning and organisational skills, with the ability to prioritise workloads, manage diaries and maintain accurate records.

• A full, current driving licence and willingness to take part in out‑of‑hours and emergency call‑out rotas.

This is a hands-on role at the heart of the service that MSV delivers to our customers, so your effective communication skills and ability to understand with empathy the diverse needs of our customers will be key. You’ll be based in the communities we serve and will work under minimum supervision and as part of a team using a flexible approach.

We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based within our property care team where you’ll be entering the homes of our customers, a basic criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy’s candidate pack.

We offer a range of great benefits including:  

• Company vehicle

• Flexibility on where you work with home working kit provided

• 33 days holiday per year plus bank holidays, and a holiday a buy scheme.

• Company pension scheme with up to 10% matched contribution.

• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.

• Enhanced sick pay with up to 3 months full pay and 3 months half pay.

• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives

• Life assurance subject to being a member of our company pension scheme.

• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career

• Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.

MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.

MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

For more information about the role please visit our careers page where you will find a candidate pack and apply for the role.  https://www.msvhousing.co.uk/careers/job-vacancies/ 

If you wish to discuss the roles informally, please contact Alex Orange, Operations Manager (Repairs) - alex.orange@msvhousing.co.uk

Interview dates are to be confirmed, interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.

We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.

If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.