Repairs Coordinator

At MSV Housing we’re committed to making sure our customers have good quality, safe and well‑maintained homes, and our Repairs Coordinators are key to making this happen. We are looking to recruit an experienced repairs or housing professional, or an enthusiastic individual with excellent organisational, communication and customer service skills, to join our established team.

Reporting to the Repairs Manager, our Repairs Coordinators manage the day‑to‑day coordination of responsive repairs, ensuring works are delivered efficiently, contractors are effectively managed, and customers are kept informed throughout the process. In addition, we are looking for candidates who have a genuine passion for advocating on behalf of people and communities.

What do our Repairs Coordinator’s do;

• Coordinate and schedule repairs appointments effectively, managing operatives’ diaries to maximise efficiency, minimise travel, achieve high first‑time fix rates and ensure appointments are kept.

• Support the smooth delivery of responsive, emergency and void repairs, working closely with customers, operatives, contractors and internal teams to deliver a high‑quality, customer‑focused service.

• Maintain accurate, real‑time repairs records and systems, managing performance against KPIs, monitoring follow‑on works, and escalating issues to ensure targets are met.

• Manage administrative and financial processes related to repairs, including materials ordering, purchase orders, invoice checking, coding, variations and compliance with financial and statutory requirements.

• Provide operational cover, resolve customer complaints, support service improvements, and contribute flexibly to achieving excellent customer satisfaction and overall service performance.

What we are looking for;  

• A good standard of education, including GCSEs (or equivalent) in English and Maths, with strong core administrative skills.

• Proven ability to organise, plan and manage workloads effectively in a busy, fast‑paced environment, working to deadlines with minimal supervision.

• Experience of handling customer enquiries by telephone, resolving issues at the first point of contact, ideally within a repairs or service delivery setting.

• Strong IT skills, including Microsoft Office and the ability to work confidently with scheduling, repairs or data management systems.

• Good knowledge of repairs and maintenance services, including an understanding of property repair types, priorities and health and safety requirements.

• Excellent communication and customer service skills, with the ability to respond empathetically and professionally to a diverse customer base.

• A collaborative approach to working within a team, alongside the ability to use initiative and solve problems independently.

• A positive, resilient and customer‑focused attitude, with a commitment to MSV’s values, confidentiality, equality and continuous improvement.

We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based within our property care team where you’ll be entering the homes of our customers, a basic criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy’s candidate pack.

We offer a range of great benefits including:  

• Essential car user allowance to support you with car running costs.

• Flexibility on where you work with home working kit provided.

• 33 days holiday per year plus bank holidays, and a holiday a buy scheme.   

• Company pension scheme with up to 10% matched contributions.

• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.

• Enhanced sick pay with up to 3 months full pay and 3 months half pay.

• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives.

• Life assurance subject to being a member of our company pension scheme.

• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career.

• Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.

MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.

MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

For more information about the role please visit our careers page where you will find a candidate pack and apply for the role.  https://www.msvhousing.co.uk/careers/job-vacancies/

If you wish to discuss the roles informally, please contact Alex Orange, Operations Manager – alex.orange@msvhousing.co.uk

Interviews are scheduled to take on Wednesday 16th May however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.

We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role. 

If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.