Scheme Administrator

Hours of Work: 25 per week, Monday to Friday

At MSV Housing we’re committed to making sure our customers have good quality safe homes and our Scheme Administrator is key to making this happen.

We are looking for a customer‑focused individual to support the delivery of a high‑quality housing management service at Elmswood Park Extra Care Scheme, working closely with the Extra Care Manager and team to ensure smooth and efficient day‑to‑day operations. The role will act as the main point of contact for residents, both face to face and via the intercom, and play a key part in coordinating effective partnership working between housing management, onsite care, and statutory and community services.

In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.

What does our Scheme Administrator do;

• Deliver a high standard of customer care at the scheme reception, acting as the first point of contact for residents, visitors, and external agencies in person, by phone, and via the intercom.
• Provide comprehensive administrative support, including managing correspondence, records, applications, referrals, office supplies, and day‑to‑day operational tasks.
• Support applicants and residents through the application process, maintain regular communication, assist with forms, and help coordinate tours and promotional activities.
• Work collaboratively with the Extra Care team and external partners, acting as a Communication Champion and promoting inclusive, diverse service delivery.
• Support health and safety requirements, including emergency procedures, fire testing, lone working compliance, and reporting any concerns to management.

What we are looking for;

• NVQ level 2 or above in administration
• Experience working in a busy office environment including face to face contact with the public. 
• Good IT skills and experience of working with databases including fast and accurate keyboard skills.
• Experience in working in a housing environment and working with Older customers
• Proven ability to communicate effectively, both verbally and in writing.

We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based in a supported housing project for vulnerable adults, an enhanced criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy’s candidate pack.

We offer a range of great benefits including:

• 33 days holiday per year plus bank holidays, and a holiday a buy scheme.  
• Company pension scheme with up to 10% matched contributions
• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
• Enhanced sick pay with up to 3 months full pay and 3 months half pay
• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives 
• Life assurance subject to being a member of our company pension scheme.
• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
• Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.

MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.

MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

For more information about the role please visit our careers page where you will find a candidate pack and apply for the role.  https://www.msvhousing.co.uk/careers/job-vacancies/  

If you wish to discuss the roles informally, please contact Rose Channce, Extra Care Manager on 07811371771.

Interviews are scheduled to take place on Tuesday 19th May 2026 however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.  

We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.

If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead and apply. We will decide whether or not you are what we are looking for.